Winter Holidays

Helpful Info &
Frequently Asked Questions

• How do I pay for my tour?

  Booking requests don’t guarantee a spot on the tour and are not finalized until full payment has been received. For your convenience, RTT has a dedicated payment hotline available for you to call in and quickly provide your credit card information.
  
  To finalize and secure your reservation please call
  DSN 480 6650
  CIV 06371 476650
  Monday - Friday 0900 – 1600 hrs

  Requests sent in after 1600 hrs on a Friday, for tours the same weekend, cannot be accepted.

• What do the color codes on the tours and calendar indicate?

  Open to Book YELLOW indicates tour is open to book but minimum participation is not yet met.

  Confirmed GREEN indicates minimum participation has been met and departure is confirmed.

  Sold Out RED indicates tour is currently full. Click the button below to see this tours current departure status.

  Not Yet Open to Book Gey indicates dates marked are not yet accepting reservations. These dates will only begin accepting reservations 3-4 weeks prior to departure once marked in yellow as “Open to Book”.

  View Calendar

• How do I book a tour?

  RTT is currently closed to walk-in customers, so the easiest way to make reservations is online via our website. All you need to do is check the websites tour calendar to ensure your tour is available (marked in green or yellow) and click the name of the tour on the calendar to get to the individual tour page where all the details of the trip are provided. Once you have picked out your tour, click the green "Book It" button at the top of the individual tour page under the name of the tour.

  This will direct you to the bus tour reservation request form in the RTT Customer Care Center. Once you have completed the form and the request is submitted, you will receive a confirmation from the system via email that the request was received. The email will contain a ticket number and link which you can use to track the progress of your request and related communication for the reservation. If you did not receive the automated reply from the system immediately after you submitted your request, please be sure to check your spam / junk email, as this would indicate email from RTT has been filtered as spam by your provider. If not corrected, replies from the RTT agent may be sorted as spam as well.

  RTT travel agents process all requests in the order they are received Monday – Friday, 0930-1600 hrs. Please allow 1-2 business days for your request to be processed depending on the time of day and day of the week it is submitted.

• Where can I find information about upcoming tours?

  As travel rules and restrictions are constantly changing, we must be fluid with the conditions around us and ensure that you will have a quality experience when you travel on our tours.  This limits our ability to forecast new tours and departures to one month in advance.  As our new trips and departure dates become available, they will be updated on a weekly basis on our Calendar and Facebook page.

  View Calendar

• How can I check if my tour has been confirmed?

  Check the Tour Calendar or Tour Departure Status page to verify that your tour is available to book. Only Tours that are marked YELLOW or GREEN can be booked. YELLOW Open to Book indicates reservations are being accepted, tour departure is not yet guaranteed as minimum participation has not yet been met. GREEN Confirmed (indicates minimum participation has been met and tour departure is confirmed).

  Departure Status Page

• Can I go on a tour if I don't have a passport?

  Passports are mandatory For tours traveling outside Germany.
  All travelers on RTT tours must be in possession of their Blue US Tourist Passport. Nationalities traveling with a non-US Tourist Passport must check with the respective consulates and ensure they have the appropriate travel documents required to enter all countries the tour visits and travels through.

  Private Group Tours

• I have visitors coming, can they go on RTT tours?

  Please see our Eligibility page for full details on what is required for non-ID holders to participate on RTT Tours.

  Eligibility Page

• Can I book a private tour with RTT?

  Yes, we offer Private Tours to approved destinations for groups between 20 – 40 passengers, click here for more information.

  Private Group Tours

• Can I meet up with the tour once it is on route?

  No. Security policy requires all participants to come through the security forces check point at the base gate and meet the bus at the departure point where your tour guide will conduct check-in, review required ID and documentation and provide a safety briefing before the tour departs. There are no exceptions to this policy.

  Eligibility Page

• Can I join the Waitlist for tours that are sold out?

  Yes, if a tour is sold out, you can join a waitlist for the trip. Just contact RTT as you would to make a reservation: Go to the RTT website page of the tour you are interested in and click the green "Book It" button at the top of the page under the name of the tour. This will direct you to the bus tour reservation request form in the RTT Customer Care Center. Complete the form and in the comments area of the form, request to be added to the waitlist and how many seats are needed. If the seats become available, an agent will have all the required information to contact you to finalize the reservation. Be sure to provide a phone number where you are easily reached, if they can’t reach you, they will move on to the next person on the list.

• How long does it take to receive my reservation confirmation?

  Confirmations will be sent via email through our Customer Care Center.  Please check your spam / junk email folders to ensure your confirmation has not been auto sorted there.

  Day Trips:  Please allow up to 2 business days for your agent to provide you with your trip confirmation.

  Overnight Trips: confirmations are processed and provided once minimum participation has been met and the tour is confirmed.

• Do I need travel or cancellation insurance for tours?

  RTT Tours operate across many regions and countries, utilizing a variety of public and private venues, all of which have different restrictions and policies regarding COVID-19.  The entry rules to a region, country or venue can change between when the tour is scheduled, when a customer books the tour, or right up the day before departure.  If requirements change after a customer has booked a tour and the customer is unable or unwilling to meet the new requirements, courtesy refunds related to vendor/third party costs/fees WILL NOT be provided.

  RTT Abroad (Flight) Tours utilize third-party vendors (Airline, Cruise, Hotel), which are not eligible for courtesy refunds or any exceptions to the trips specific cancellation policy and RTT Terms and Conditions policy regarding Change & Cancellation by Client.  Due to the cancellation policy implemented by the vendor, fees CAN NOT be waived for military active duty or any other related reasons. For this reason, RTT strongly advises all participants to obtain travel insurance that will minimally provide coverage to cover cancellation fees, travel fare, illness or injury during travel, theft, unrests, and other unforeseeable circumstances that could disrupt travel plans.  Travel insurance of this nature can be obtained through many credit card companies as well as the sources listed below:

  • Trip Assure (MH Ross)
  • USAA

  Cancellation Policy

• If RTT cancels the tour I booked, will I get a refund?

  In the event that we have no choice but to cancel a tour due to limited particiaption or COVID-19 related restrictions, you will be contacted directly by an RTT Travel agent by phone or email through our Customer Care Center. Full refunds will be arranged / processed, without penalty, within 5 business days of the cancellation notice. All other cancellations are subject to RTT’s standard cancellation policy as listed here.

  Cancellation Policy

• Is there anything I need to know before I go on a tour?

  The RTT “Know Before You Go” page provides additional details and information designed to help you get the most from your trip. If you have not toured with us before, we hope you will take advantage of this resource.

  Know Before You Go

• Does RTT have a newsletter I can join?

  At the moment RTT provides all our news and updates through our website, Facebook and Instagram.  To get up the minute information about all our trips, offers and when trips are made upon to book and confirmed, the best thing to do is follow us on  Instagram (for immediate updates) or Facebook.

  Know Before You Go

Additional Questions

Tour Departure & Booking Status

Avoid missing your favorite tour being sold out and book your seats 2-3 weeks in advance!  For trips and dates not listed here, please see our main Calendar. For tour departure updates follow us on Instagram or Facebook!

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Tour Calendar

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