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Touring Travel Alerts &
Frequently Asked Questions

Important Information

Travel Documents

Understanding Vaccination Status
Most European countries consider a person fully vaccinated 14 days after the second dose of vaccine has been administered. A single dose of Johnson & Johnson is not considered fully vaccinated, a second dose of a European recognized COVID-19 vaccine needs to be administered to maintain a fully vaccinated status. This fully vaccinated status is valid for 270 days (Italy 180 day). To maintain a fully vaccinated status, and meet current entry requirements for most EU countries a third dose of COVID-19 vaccine need to be administered before the deadline elapses. Failure to meet this requirement will result in the change of vaccination status from fully vaccinated to unvaccinated. COVID-19 health documentation is required on all tours, please see the Travel Documents section below for details on the current COVID-19 documentation that is required for adults and children traveling on tours.
Adults & Youths:  Vaccination Certificates In QR Code Format
Mandatory For All Adults On All Tours

Even though COVID-19 restrictions have been relaxed, adults and passengers 12 years and older must still be able to provide vaccination status or letter of recovery in QR CODE format format on request by the authorities of the respective country's RTT travels to. These can be obtained from any German Apotheke (Pharmacy). If you are unfamiliar with how to complete this procedure please see our blog article using this link for complete instructions, or contact us for assistance.

Children: Vaccination Certificates or Negative COVID Test
  • Overnight Tours:  Children ages 6 -11 with vaccination status or letter of recovery in QR CODE format can participate on both day and overnight tours.
  • Day & Overnight Tours: Children ages 0 -11 no longer require a negative test to travel (exception Italy, please contact the office for specific requirements if you are traveling to Italy).
Passports
Mandatory For Tours Traveling Outside Germany

All travelers on RTT tours must be in possession of their Blue US Tourist Passport. Nationalities traveling with a non-US Tourist Passport must check with the respective consulates and ensure they have the appropriate travel documents required to enter all countries the tour visits and travels through.

Evolving COVID-19 Conditions

Changing Requirements & Cancellation Insurance

RTT Tours operate across many regions and countries, utilizing a variety of public and private venues, all of which have different restrictions and policies regarding COVID-19.  The entry rules to a region, country or venue can change between when the tour is scheduled, when a customer books the tour, or right up the day before departure.  Our Tour Department staff routinely and diligently checks all the COVID requirements for each tour in order to keep our website and customers as up to date as possible so they are able to meet all the requirements prior to the departure.  If COVID-19 requirements change after a customer has booked a tour and the customer is unable or unwilling to meet the new requirements, courtesy refunds related to vendor or third party costs and fees associated with the cost of the tour.

RTT Abroad (Flight) Tours utilize third-party vendors (Airline, Cruise, Hotel), which are not eligible for courtesy refunds or any exceptions to the trips specific cancellation policy and RTT Terms and Conditions policy regarding Change & Cancellation by Client.  Due to the cancellation policy implemented by the vendor, fees CAN NOT be waived for military active duty or any other related reasons. For this reason, RTT strongly advises all participants to obtain travel insurance that will minimally provide coverage to cover cancellation fees, travel fare, illness or injury during travel, theft, unrests, and other unforeseeable circumstances that could disrupt travel plans.  Travel insurance of this nature can be obtained through many credit card companies as well as the sources listed below:

Protective Nose & Mouth Coverage Requirements
Protective nose & mouth covers may be compulsory in indoor public spaces, public transportation as well as healthcare settings. Please plan accordingly.
Check The Tour Departure Status Page

COVID-19 restrictions can impact destinations right up to the day of departure. All efforts will be made to avoid canceling a trip and provide as much notice as possible when cancelation is unavoidable.  But in some cases, we are not able to directly contact all passengers to notify them.  As a final precaution, we ask that you check the Tour Departure Status page 12 hours prior to departure to verify that there have been no changes to your tour's departure status.  Colors are used to indicate each tours departure and booking status, to understand the color coding system used on our tour calendar and throughout the website, please visit our FAQ section.

Possible Venue & Itinerary Changes

RTT will make all efforts to offer the tours as planned but may have to alter some programs in an effort to comply with restrictions and avoid canceling tours. We will do everything possible to avoid canceling a tour and should changes or substitutions need to be made to an itinerary, please be assured that tours will only be operated if they can be run at the highest level of quality with a priority on your safety to destinations that will offer a positive travel experience and meet your expectations. For more information about current travel alerts, updates, policies, and frequently asked questions, please visit our FAQ section.

payment hotline representative
Important Tour Information

Payment Hotline

Tour reservations are considered pending, and not finalized until payment has been made. For your convenience, RTT has a dedicated payment hotline available for you to call in and quickly provide your credit card information. Please call the hotline to make payment within 2 business days of submitting your booking request to finalize your reservation and secure your seats. If payment is not provided within 2 business days, pending reservations will be automatically closed.

Payment Hotline
Monday - Friday
DSN 480-7970 & 480-7973
CIV 06371-477970 & 06371-477973

Frequently Asked Questions

Some tours have different colors on the Calendar, what does this mean?

Open to Book YELLOW indicates tour is open to book but minimum participation is not yet met.

Confirmed GREEN indicates minimum participation has been met and departure is confirmed.

Sold Out RED indicates tour is currently full. Click the button below to see this tours current departure status.

Not Yet Open to Book Gey indicates dates marked are not yet accepting reservations. These dates will only begin accepting reservations 3-4 weeks prior to departure once marked in yellow as “Open to Book”.

How do I pay for my tour and finalize my reservation?

Tour reservations are considered pending, and not finalized until payment has been made. For your convenience, RTT has a dedicated payment hotline available for you to call in and quickly provide your credit card information. Please call the hotline to make payment within 2 business days of submitting your booking request to finalize your reservation and secure your seats. If payment is not provided within 2 business days, pending reservations will be automatically closed.

Payment Hotline
Monday - Friday
DSN 480-7970 & 480-7973
CIV 06371-477970 & 06371-477973

Where can I find information about COVID requirements for my tour?

COVID-19 information can be found here.  It will also be provided along with every booking confirmation to ensure every passenger is informed and prepared prior to departure.

How do I book a tour?

RTT is currently closed to walk-in customers, so the easiest way to make reservations is online via our website. All you need to do is check the websites tour calendar to ensure your tour is available (marked in green or yellow) and click the name of the tour on the calendar to get to the individual tour page where all the details of the trip are provided. Once you have picked out your tour, click the green "Book It" button at the top of the individual tour page under the name of the tour.

This will direct you to the bus tour reservation request form in the RTT Customer Care Center. Once you have completed the form and the request is submitted, you will receive a confirmation from the system via email that the request was received. The email will contain a ticket number and link which you can use to track the progress of your request and related communication for the reservation. If you did not receive the automated reply from the system immediately after you submitted your request, please be sure to check your spam / junk email, as this would indicate email from RTT has been filtered as spam by your provider. If not corrected, replies from the RTT agent may be sorted as spam as well.

RTT travel agents process all requests in the order they are received Monday – Friday, 0930-1600 hrs. Please allow 1-2 business days for your request to be processed depending on the time of day and day of the week it is submitted.

Where can I find information about upcoming tours?

As travel rules and restrictions are constantly changing, we must be fluid with the conditions around us and ensure that you will have a quality experience when you travel on our tours.  This limits our ability to forecast new tours and departures to one month in advance.  As our new trips and departure dates become available, they will be updated on a weekly basis on our Calendar and Facebook page.

How can I check if my tour has been confirmed?

Check the Tour Calendar or Tour Departure Status page to verify that your tour is available to book. Only Tours that are marked YELLOW or GREEN can be booked. YELLOW Open to Book indicates reservations are being accepted, tour departure is not yet guaranteed as minimum participation has not yet been met. GREEN Confirmed (indicates minimum participation has been met and tour departure is confirmed).

Can I book a private tour with RTT?

Yes, we offer Private Tours to approved destinations for groups between 20 – 40 passengers, click here for more information.

I have visitors coming, can they go on RTT tours?
Please see our Eligibility page for full details on what is required for non-ID holders to participate on RTT Tours.
Can I meet up with the tour once it is on route?
No. Security policy requires all participants to come through the security forces check point at the base gate and meet the bus at the departure point where your tour guide will conduct check-in, review required ID and documentation and provide a safety briefing before the tour departs. There are no exceptions to this policy.
Can I join the Waitlist for tours that are sold out? How?
Yes, if a tour is sold out, you can join a waitlist for the trip. Just contact RTT as you would to make a reservation: Go to the RTT website page of the tour you are interested in and click the green "Book It" button at the top of the page under the name of the tour. This will direct you to the bus tour reservation request form in the RTT Customer Care Center. Complete the form and in the comments area of the form, request to be added to the waitlist and how many seats are needed. If the seats become available, an agent will have all the required information to contact you to finalize the reservation. Be sure to provide a phone number where you are easily reached, if they can’t reach you, they will move on to the next person on the list.
What is a QR CODE for a vaccination certificate?
COVID-19 vaccination certificates in QR code format which can be obtained from any German Apotheke. If you are unfamiliar with how to complete this procedure please see our Blog for additional information.
How long does it take to receive my reservation confirmation?

Confirmations will be sent via email through our Customer Care Center.  Please check your spam / junk email folders to ensure your confirmation has not been auto sorted there.

Day Trips:  Please allow up to 2 business days for your agent to provide you with your trip confirmation.

Overnight Trips: confirmations are processed and provided once minimum participation has been met and the tour is confirmed.

If RTT cancels the tour I booked, will I get a refund?

In the event that we have no choice but to cancel a tour due to limited particiaption or COVID-19 related restrictions, you will be contacted directly by an RTT Travel agent by phone or email through our Customer Care Center. Full refunds will be arranged / processed, without penalty, within 5 business days of the cancellation notice. All other cancellations are subject to RTT’s standard cancellation policy as listed here.

Is there anything I need to know before I go on a tour?
The RTT “Know Before You Go” page provides additional details and information designed to help you get the most from your trip. If you have not toured with us before, we hope you will take advantage of this resource.
Does RTT have a newsletter I can join?

At the moment RTT provides all our news and updates through our website, Facebook and Instagram.  To get up the minute information about all our trips, offers and when trips are made upon to book and confirmed, the best thing to do is follow us on  Instagram (for immediate updates) or Facebook.

Additional Questions

Be sure to check out our Blog and Know Before You Go page.  You can also call during office hours or submit your questions using our online Customer Care Center 24/7 (requests and reservations are processed in the order they are received during normal office hours).

Contact RTT

KMC Center Bldg. 3363
Ramstein AFB
66877 Germany
+49 (0) 6371-476650
+49 (0) 6371-476330
DSN 480-6330 / 6650

Payment Hotline

DSN 480-7970 / 7973
CIV 06371-477970 / 477973

Office Hours

Mon - Fri • 0900 - 1630 hrs
Service by Phone & Internet Only



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