Helpful Info &
Frequently Asked Questions

Open to Book YELLOW indicates tour is open to book but minimum participation is not yet met.

Confirmed GREEN indicates minimum participation has been met and departure is confirmed.

Sold Out RED indicates tour is currently full. Click the button below to see this tours current departure status.

Not Yet Open to Book Gey indicates dates marked are not yet accepting reservations. These dates will only begin accepting reservations 3-4 weeks prior to departure once marked in yellow as “Open to Book”.

Currently there are no COVID restrictions for any of our destinations. If this changes information can be found here.

RTT is currently closed to walk-in customers, so the easiest way to make reservations is online via our website. All you need to do is check the websites tour calendar to ensure your tour is available (marked in green or yellow) and click the name of the tour on the calendar to get to the individual tour page where all the details of the trip are provided. Once you have picked out your tour, click the green "Book It" button at the top of the individual tour page under the name of the tour.

This will direct you to the bus tour reservation request form in the RTT Customer Care Center. Once you have completed the form and the request is submitted, you will receive a confirmation from the system via email that the request was received. The email will contain a ticket number and link which you can use to track the progress of your request and related communication for the reservation. If you did not receive the automated reply from the system immediately after you submitted your request, please be sure to check your spam / junk email, as this would indicate email from RTT has been filtered as spam by your provider. If not corrected, replies from the RTT agent may be sorted as spam as well.

RTT travel agents process all requests in the order they are received Monday – Friday, 0930-1600 hrs. Please allow 1-2 business days for your request to be processed depending on the time of day and day of the week it is submitted.

As travel rules and restrictions are constantly changing, we must be fluid with the conditions around us and ensure that you will have a quality experience when you travel on our tours.  This limits our ability to forecast new tours and departures to one month in advance.  As our new trips and departure dates become available, they will be updated on a weekly basis on our Calendar and Facebook page.

Check the Tour Calendar or Tour Departure Status page to verify that your tour is available to book. Only Tours that are marked YELLOW or GREEN can be booked. YELLOW Open to Book indicates reservations are being accepted, tour departure is not yet guaranteed as minimum participation has not yet been met. GREEN Confirmed (indicates minimum participation has been met and tour departure is confirmed).

Yes, we offer Private Tours to approved destinations for groups between 20 – 40 passengers, click here for more information.

Confirmations will be sent via email through our Customer Care Center.  Please check your spam / junk email folders to ensure your confirmation has not been auto sorted there.

Day Trips:  Please allow up to 2 business days for your agent to provide you with your trip confirmation.

Overnight Trips: confirmations are processed and provided once minimum participation has been met and the tour is confirmed.

In the event that we have no choice but to cancel a tour due to limited particiaption or COVID-19 related restrictions, you will be contacted directly by an RTT Travel agent by phone or email through our Customer Care Center. Full refunds will be arranged / processed, without penalty, within 5 business days of the cancellation notice. All other cancellations are subject to RTT’s standard cancellation policy as listed here.