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Day Tours: Park toward center of the lot.
Overnight Tours: Park in the designated overnight parking area, tour guide will hand out parking passes.
Meals, beverages, entrance fees not specifically mentioned as “included" and items of a personal nature.
Optional items and excursions that can be booked during tour:
Cancellation Insurance and options that need to be requested at time of booking:
Horizon Tours now offers a cancellation policy to our clients for a small additional fee. .This policy extends our current policy that allows military members to cancel their tour at no cost if the member is required to perform military duty on the date(s) of the tour. The new policy covers the client (you) in the event you are unable to participate in the tour after you have made payment for any of the following stated conditions:
1. Death of the client (or client’s spouse, child, or parent within 4 weeks of the date of the scheduled tour).
2. Illness of the client (or the client’s spouse, child, or parents) that prevents the client from participating in the tour and requires the client to care for their spouse, child, or parent. (Certification from a medical doctor is required).
3. Required military duty of the client’s spouse or parent if the client is traveling with the military member. This condition expands on our current policy that allows a refund if the client is a military member and is required to perform military duty during the date(s) of the scheduled tour. In this case, the military member’s spouse and /or children would be permitted to cancel the tour and be entitled to a full refund (less cancellation policy fee) if they did not wish to take the tour without their spouse/parent.
In the event you cancel a tour for any of the above stated conditions, Horizon Tours will refund the full amount of your tour price (less the cancellation policy fee). The cancellation fee listed in our pamphlet is per person.
Skip the trip to our office, do it the easy way with our online Customer Care Center. Last sign in for service at the KMCC is 1 hour prior to closing.