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Touring Travel Alerts &
Frequently Asked Questions

Crticial Information

Evolving COVID-19 Conditions

Check The Tour Departure Status Page

COVID-19 restrictions can impact destinations right up to the day of departure. All efforts will be made to avoid canceling a trip and provide as much notice as possible when cancelation is unavoidable.  But in some cases, we are not able to directly contact all passengers to notify them.  As a final precaution, we ask that you check the Tour Departure Status page 12 hours prior to departure to verify that there have been no changes to your tour's departure status.

Possible Venue & Itinerary Changes

RTT has made all efforts to provide our customers with a wide variety of holiday season touring options, however, the constantly evolving restrictions due to COVID-19 may impact the destinations and venues that have been advertised in the itineraries. We will make all efforts to offer the tours as planned but may have to alter some programs in an effort to comply with restrictions and avoid canceling tours. We will do everything possible to avoid canceling a tour and should changes or substitutions need to be made to an itinerary, please be assured that tours will only be operated if they can be run at the highest level of quality with a priority on your safety to destinations that will offer a positive travel experience and meet your expectations. For more information about current travel alerts, updates, policies, and frequently asked questions, please visit our FAQ section.

Mandatory Travel Documents

COVID-19 Vaccination Certificates In QR Code Format
Mandatory For ALL Tours

COVID-19 health documentation is mandatory to travel on all our tours (see next section for age-specific requirements). All adults and youths are required to obtain COVID-19 vaccination certificates / proof of recovery in QR CODE format. This can be obtained from any German Apotheke (Pharmacy). If you are unfamiliar with how to complete this procedure please see our blog article using this link for complete instructions, or contact us for assistance.

Passports
Mandatory For Tours Traveling Outside Germany

Travelers on RTT tours must be in possession of their Blue US Tourist Passport. Nationalities traveling with a non-US Tourist Passport must check with the respective consulates and ensure they have the appropriate travel documents required to enter all countries the tour visits and travels through.

Bus Tour COVID-19 Information & Policies

General

  • Tickets are sold on a First Come First Serve basis.

  • You are required to stay in your assigned seat (seat assignments are done by the office before departure).

  • Surgical grade or FFP2 face maks are required during all times while inside the bus and during boarding process.  They are also requried at venues, sites and desitnations.

  • Consumption of food or snacks is not currently permitted on the bus.

  • Covid-19: Tour is operated in accordance with the latest ordinance of the State of  Rhineland Pfalz. 

Adults & Youths

  • Adults and passengers 12 years and older must be fully vaccinated or provide letter of recovery in QR CODE format (see Mandatory Documents sections above for additional details).

Children

  • Children ages 6 - 11 years old must provide a negative COVID-19 test.

  • Test must be valid through the entire tour until the scheduled tour return time. 

  • Children 0 - 5 years are not currently permitted on RTT tours.

Bus Disinfecting Measures

  • Bus will be thoroughly disinfected after every journey.
  • Hand sanitizer will be available on the bus.

  • Bring your own hand sanitizer or personal cleansing products for use outside of the bus.

Bus Boarding Process

  • Masks must be in place and hands must be disinfected before boarding the bus.

  • Keep safe distance while entering and exiting the bus (1,5m).

Frequently Asked Questions

How do I book a tour?

RTT is currently closed to walk-in customers, so the easiest way to make reservations is online via our website. All you need to do is check the websites tour calendar to ensure your tour is available (marked in green or yellow) and click the name of the tour on the calendar to get to the individual tour page where all the details of the trip are provided. Once you have picked out your tour, click the green "Book It" button at the top of the individual tour page under the name of the tour.

This will direct you to the bus tour reservation request form in the RTT Customer Care Center. Once you have completed the form and the request is submitted, you will receive a confirmation from the system via email that the request was received. The email will contain a ticket number and link which you can use to track the progress of your request and related communication for the reservation. If you did not receive the automated reply from the system immediately after you submitted your request, please be sure to check your spam / junk email, as this would indicate email from RTT has been filtered as spam by your provider. If not corrected, replies from the RTT agent may be sorted as spam as well.

RTT travel agents process all requests in the order they are received Monday – Friday, 0930-1600 hrs. Please allow 1-2 business days for your request to be processed depending on the time of day and day of the week it is submitted.

Where can I find information about upcoming tours?

As travel rules and restrictions are constantly changing, we must be fluid with the conditions around us and ensure that you will have a quality experience when you travel on our tours.  This limits our ability to forecast new tours and departures to one month in advance.  As our new trips and departure dates become available, they will be updated on a weekly basis on our Calendar and Facebook page.

How can I check if my tour has been confirmed?

Check the Tour Calendar or Tour Departure Status page to verify that your tour is available to book. Only Tours that are marked YELLOW or GREEN can be booked. YELLOW Open to Book indicates reservations are being accepted, tour departure is not yet guaranteed as minimum participation has not yet been met. GREEN Confirmed (indicates minimum participation has been met and tour departure is confirmed).

Some tours have different colors on the Calendar, what does this mean?

Open to Book YELLOW indicates tour is open to book but minimum participation is not yet met.

Confirmed GREEN indicates minimum participation has been met and departure is confirmed.

Sold Out / Waitlist Only RED indicates tour is currently full, but you can request to be added to the waitlist. Click the button below to see this tours current departure status.

Cancelled Grey indicates minimum participation has NOT been met and the tour is cancelled.

Why can’t young children participate on the tours?

Currently, the minimum age for participants on our tours is 6 years old. We have always strived to offer family-friendly tours, but current circumstances and restrictions in place by our Host Nation, do not allow for us to include children under 6 years old.  To better understand restrictions regarding children and COVID-19 vaccinations and health documentation in general please this article on Germany's 3G Rules.

Can I book a private tour with RTT?

Yes, we offer Private Tours to approved destinations for groups between 20 – 40 passengers, click here for more information.

I have visitors coming, can they go on RTT tours?
Please see our Eligibility page for full details on what is required for non-ID holders to participate on RTT Tours.
Can I meet up with the tour once it is on route?
No. Security policy requires all participants to come through the security forces check point at the base gate and meet the bus at the departure point where your tour guide will conduct check-in, review required ID and documentation and provide a safety briefing before the tour departs. There are no exceptions to this policy.
Can I join the Waitlist for tours that are sold out? How?
Yes, if a tour is sold out, you can join a waitlist for the trip. Just contact RTT as you would to make a reservation: Go to the RTT website page of the tour you are interested in and click the green "Book It" button at the top of the page under the name of the tour. This will direct you to the bus tour reservation request form in the RTT Customer Care Center. Complete the form and in the comments area of the form, request to be added to the waitlist and how many seats are needed. If the seats become available, an agent will have all the required information to contact you to finalize the reservation. Be sure to provide a phone number where you are easily reached, if they can’t reach you, they will move on to the next person on the list.
What is a QR CODE for a vaccination certificate?
COVID-19 vaccination certificates in QR code format which can be obtained from any German Apotheke. If you are unfamiliar with how to complete this procedure please see our Blog for additional information.
How long does it take to receive my reservation confirmation?

Confirmations will be sent via email through our Customer Care Center.  Please check your spam / junk email folders to ensure your confirmation has not been auto sorted there.

Day Trips:  Please allow up to 2 business days for your agent to provide you with your trip confirmation.

Overnight Trips: confirmations are processed and provided once minimum participation has been met and the tour is confirmed.

If RTT cancels the tour I booked, will I get a refund?

In the event that we have no choice but to cancel a tour due to limited particiaption or COVID-19 related restrictions, you will be contacted directly by an RTT Travel agent by phone or email through our Customer Care Center. Full refunds will be arranged / processed, without penalty, within 5 business days of the cancellation notice. All other cancellations are subject to RTT’s standard cancellation policy as listed here.

Is there anything I need to know before I go on a tour?
The RTT “Know Before You Go” page provides additional details and information designed to help you get the most from your trip. If you have not toured with us before, we hope you will take advantage of this resource.

Additional Questions

Be sure to check out our Blog and Know Before You Go page.  You can also call during office hours or submit your questions using our online Customer Care Center 24/7 (requests and reservations are processed in the order they are received during normal office hours).

Contact RTT

KMC Center Bldg. 3366
66877 Ramstein AFB Germany
+49 (0) 6371-476650
+49 (0) 6371-476330
480-6330 DSN
480-6650 DSN

Service Hours

Monday - Friday
09:00 - 16:30 hrs
Service by Phone & Internet Only
No Walk-ins until further notice
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