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Answers to Common Questions About Tours Offered Through RTT
   

Please review the information below to answer common questions about the tours we offer.  If your question is not answered here please use our bus tour inquiry service.  This page was last updated: January 11, 2013

What is An Express Tour? What if my tour is cancelled?
What is an Overnight Tour? Optional Excursions
What about longer tours? Making Reservations
Suggestions for Bus Tours Cancellation Policies
Travel Documents How do I get my tickets?
Custom Group Tour FAQ  

Express Tours:

Express tours are generally for a 24-hour block of time. Typically they begin late at night or early in the morning. You arrive at the advertised destination in the morning and spend a full day there. Early evening you begin the return trip and arrive at various points of origin late at night or early the next morning. These tours are inexpensive, as they donít include hotel accommodations. They are fast-paced and ideal as introductions to particular regions or cities.

1 Overnight Tours:

The first day of these tours is typically dedicated to traveling to the destination. Normally the tour will commence late at night on day one or early in the morning of day two. You will arrive at the advertised destination on the morning of day 2 and follow the tour's itinerary. Check in to the hotel is normally done in the afternoon of day 2.  Day 3 is started with breakfast and checking out of the hotel, with the rest of the day following the tour itinerary. The return trip usually begins in the early evening, reaching points of origin late at night. These kinds of tours are not as fast paced as the Express tours, include 1-night hotel accommodations and provide more detail and time at various points of interest during the tour. They are ideal for people who want a good overview of a country or region.

2 Or More Overnight Tours:

The first day of these tours is typically dedicated to traveling to the destination. Normally the tour will commence late at night on day one or early in the morning of day two. You will arrive at the advertised destination on the morning of day 2 and follow the tour's itinerary. Check in to the hotel(s) is normally done in the afternoon. The tour itinerary varies from tour to tour. In some cases you will stay in the same hotel, and in others you will change hotels frequently. The last day of the tour is normally dedicated to the return trip, arriving at points of origin late at night. With this type of tour you will be afforded more time to explore on your own. These tours are ideal for people who want a relaxed pace and want more detail about the cities and region they are traveling too.

Suggestions to Make Your Tour More Pleasant:

For a comfortable bus ride bring a small blanket and pillow so you can sleep comfortably. Although the bus drivers sell beer, water and soda, you are not prohibited from bringing your own snacks.  Bus drivers prefer bottled drinks with twist-on caps and dry snacks (no sandwiches with sauces, French fries, ice cream, etc.). The bus driver may disallow foods deemed messy or easy to spill.  Small coolers can be stored in the luggage compartment of the bus and accessed during rest stops.

Documentation:

For military members traveling with an ID card and the (obsolete) "Form 80" (border crossing form to be obtained from your Orderly Room) entry is not guaranteed into ANY countries. If you have additional questions about Visa requirements & entry to certain countries that are not covered in the tour information on our web site please contact your orderly room and/ or Passport office for clarification.  Booking a tour and not having the required documentation does not exempt you from the standard cancellation policies.

Cancellation Policy:

Cancellation fees apply as stated in the respective tour page/description.  Please be aware of these conditions prior to making your reservation.

Getting Your Tickets:

Your tickets are available for pick up at the Ramstein ITT office, building 316 Ramstein Air Base, Germany. If you are unable to pick up your tickets prior to the tour, please use the confirmation sheet you receive via email after making your reservation as your receipt and boarding pass.

Optional Excursions:

Optional excursions are offered as stated in the respective tour description and will be arranged with your tour guide while the tour is in progress.

Tour Cancellations:

All tours are subject to a minimum participation level. Tours are confirmed or cancelled approximately three days prior to the departure date- if minimum participation has not been reached by that time the tour will be cancelled. Because of this it is imperative that you reconfirm your tour two days prior to the departure date.     We also offer a list of confirmed tours on line.

Reservations:

Reservations can be made in person at one of our office on Ramstein Air Base, by civilian or DSN phone, or via our web site through a secure server to protect sensitive information. If you plan to use our on line services please book your tour no less than 1 one week from the day of departure (2 weeks if your tickets need to be mailed to you). Please allow two business days for the transaction to be accomplished and receive confirmation.

Last Minute Questions or Concerns:

Should you have any questions, concerns or need to make changes to your reservations please contact us by phone or visit us at our office. 

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